Slotjoint Casino - Player is struggling to receive his winnings due to unfinished KYC process.

Hallo habe schon bei anderen casinos gespielt aber so was wie hier ist mir noch nicht passiert ich habe meine Auszahlung angefordert über Skrill aber ich soll mich verification und soll über Dokumente einreichen aber das funktioniert nicht habe über Email aber irgendwie werden meine Daten ignoriert und bekomme mein Geld nicht ausgezahlt ich werde bald zur Polizei gehen und anzeige erstatten das einzahlen hat ja gut geklappt das auszahlen ca. 500 nicht 

Dear Mario,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We will contact the casino and ask for their cooperation, but, before we do so, please could you clarify if this was your first attempt for a withdrawal? According to the answers, that you have submitted while filing the complaint, you have made a withdrawal at this casino in the past. I hope, we will be able to help you to resolve your problem as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hallo danke für die Mühe ich hab alle geforderte Unterlagen geschickt Ausweis Vorder und Rückseite mit meiner Anschrift aktuell dazu Kontoauszug und Kreditkarte von Skrill Vorder und Rückseite dazu eine Wasserrechnung von meinem Haus in Gau Heppenheim und Kreditkarte Vorderseite und Rückseite von meiner Hausbank dazu noch eine meldebestätigung von meiner aktuellen Adresse und das ist Behörde und das ganze per Email geschickt ich denke das reicht für eine verifizierung 

Thank you very much Mario for providing all the necessary information. I will transfer now your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Danke für die Mühe und die Hilfe von euch 

I would like to ask the Slotjoint Casino to reply to this complaint.

We would like to ask the Slotjoint Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hi Mario,

I'm sorry but there has been no reply from the Slotjoint Casino. There is not much that can be done without help from the casino. The only thing I can do is to close the complaint as unresolved. This will affect the overall rating of the casino. I understand, this isn't a satisfactory solution to your issue. However, the decrease of rating caused by unresolved complaints could help to change the casino's approach. I really wish I was of more help.

Best regards,

Peter

Hello Mario,

As per checking with the support team, we are still waiting the missing documents we requested from you so we can verify your account. 

Please send us the bank statement of the account you requested your payout to. We need this to verify the ownership of the bank account. Please also send us a copy of the card you used to deposit. The ones you sent were blurry and were not readable.

Should you have any questions, please do not hesitate to email us directly.

Thank you.

Yours truly,

SlotJoint Casino

Hi Mario,

The casino asked us to reopen the case. Please provide the necessary documents in the best quality possible.

Hello Mario,

Has there been any progress?

Unfortunately, we’re rejecting this complaint because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.