The player from Denmark has been experiencing different technical problems for several months. We rejected the complaint because the player didn't respond to our messages and questions.
Slotjoint Casino - Player has been experiencing technical problems.
Amount: €123,300
Slotjoint Casino
Safety Index:Above averageSafety Index
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6.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Dear Jannie,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’m not sure how could I be of help. I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more players.
Are there any funds being held by the casino? Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Public
4 years ago
Translation
I don't know what you mean by 'means they possess'?
I've just been treated so badly and I've been trying to get some of my money back or some kind of compensation but they're not cooperative at all I've had almost 300 transactions and they really don't care and I have to fight for myself but also for the other players who feel badly treated by slotjoint but I do not know how to do.
Edited
Automatic translation:
Public
Public
4 years ago
Translation
I have been writing for support for many, many months and asking them to manage the technical issues and in this round it has only been 3 months and now 5 months where I have written for support Constant and they send me so many auto mail where they write that they are constantly writing to tec team but then nothing happens and i have so many pictures of all the errors and 5 months ago the tec team wrote that there were no errors with them, but what about all the pictures i have? I can't even make all the pictures that show all the mistakes but now the support supervisor has taken over and he writes god help me the same as support he writes we have escalated your concerns to our Technical Team it has support written for me for 5 months now .
I get nothing for my money when the games do not work properly at all I am often thrown out of a game and cannot enter the game again. I have sometimes received a message on the website that says: your country is blacklisted it they have removed it is the only thing that has happened and there are a lot of games I can not play because they can not be played from Denmark. They've got bad reviews on trust pilot is it a scam page? It's so frustrating and I mean I have the right to get some money back but they won't
I also received this message several times.
I would like to make my complaint public but how do I do it?
Edited
Automatic translation:
Public
Public
4 years ago
Dear Jannie,
I have checked terms and conditions, and I found Denmark being restricted for all the NetEnt games. If you would like to share your experience and make your opinion widely known, I’d recommend our Forum https://casino.guru/forum.
Additionally, please check our recommended casinos for Danish players:
https://casino.guru/top-online-casinos#tab=RECOMMENDED
To make absolutely sure you see the most suitable casinos, check your language and country preferences:
Thank you.
