Slotjoint Casino - Casino website is not loading properly. The complaint was closed as unresolved as the casino did not respond to us.

Hi I'm unable to stay logged in. After a couple of secs it takes me back to the lobby whereby I have to sign in again. apparently it has been passed on to their tech team but I can't get any answers. The tech team are useless and its been about a week now. Can u help me please.

Dear Missy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’m not sure how we could be of any help if the tech department of the casino wasn’t able to fix the problem.

My only suggestion would be that this issue might be caused by playing on one device, not logging out properly, and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or the entire website seems to be offline?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Accessing my account. I thought you could ask them to hurry up

Have you been advised if and when the problem could be fixed from the casino's side?

Additional comments from the player:

"Hi

There is no amount my winnings are still there but it doesn't matter what device I use I cannot play."

Could you please advise how much is the disputed amount?

There is no disputed amount. That wasn't what my complaint was about.

The casino just keeps saying they are working on the issue and tell me to use another device

but this doesn't help either. The casino logs me out of any device I use within a few secs.

I'm not sure how we could help if the casino technical department is not able to. So all your winnings are inside the account but you are unable to access your account and play any games, is that correct? How much is your active balance?

yes correct - I do have an active balance but that's not the point. If you can't help that is fine

Could you please advise how much is your active balance so I can set the disputed amount accordingly? Thank you very much.

my complaint isn't about my balance. It's about not being able to play due to a tech issue that is taking too long to fix. I don't think you have read my first message or you do 't understand.

you keep asking me about my disputed amount which is totally irrelevant so I think its best we leave it at that as you obviously don't get it.

I have read everything carefully and understood that you are not able to stay logged in. I also tried to explain that if the tech team of the casino itself hasn't been able to help you with this issue I'm not sure how we could. I simply wanted to set the disputed amount for this complaint so we could identify how much money is being held by the casino if you're unable to play it.

However, I will now transfer your complaint to my colleague Nick who will be at your assistance and try to contact the casino. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Missy,

I'm Nick and I'll be assisting you from now on in your case. I would like to ask Slotjoint to join us and help us resolve the player's issue.

Unfortunately, we haven't receive any respond from the casino yet. Please note that if the casino will fail to respond within the next 7 days, we will be forced to close the complaint as unresolved, which could negatively affect the casino's rating.

Dear Missy,

Unfortunately, as you can see, the casino did not respond to the complaint at all. We will be now forced to close the complaint as unresolved, which may negatively affect the casino's rating. I'm really sorry that we could not help you out more but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru