The player's withdrawal was delayed for over a month. The player has stopped responding to the complaint but was likely paid.
I have been waiting for payment since 25.11... and still nothing? Casino does not respond to e-mail. Nothing!!
I live in Germany
Hello Ala22,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotimo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Good day, thank you for your reply!
even my account is already verified. I didn't use the bonus. I played with real money.
The casino only communicated with me via chat. They did not respond to e-mails at all.
yes, it's the first request.. so we'll wait a week and see....
I thought he had to transfer the money after 48 hours from the request for withdrawal?
Ala22
The recommended time frame is 14 days no matter what the casino say. It can also happen much faster but we the average time frame is 2 weeks.
Can you please advise if there's been any update in your case since your last post?
Good day, unfortunately nothing has changed... and it's already been 14 days... what next steps should I take? To get my money?
Thank you
Hello Ala22 and thank you for the update. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on and will try to get in touch directly with the casino.
Wish you best luck resolving it.
Regards,
Nick
Dear Ala22,
I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite a Slotimo Casino representative to join this conversation and participate in the resolution of this complaint.
Dear Slotimo Casino,
Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?
Thank you in advance for providing the information.
Kind regards,
Stefan
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Dear Stefan and Ala22,
Apologies for the delayed reply.
We would like to confirm that the player has received her withdrawal and everything is in order now.
Best Regards,
Slotimo Casino Team
Dear Ala22,
Could you please confirm if you have received the payment?
I am looking forward to your response.
Kind regards,
Stefan