The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.
Slotimo Casino - Player’s withdrawal has been delayed.
Amount: €500
Slotimo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hi, I have a verified account at Slotimo.
I have requested 500 euros for the payout and my payout attempts are repeatedly canceled after 2 days without any explanation as to what exactly the reason for the cancellation is.
In the customer chat, it is repeatedly pointed out that there is a problem with the payment method, although the required documents have always been submitted in full.
The last time I tried to withdraw, I was asked to submit certain screenshots of my transfers as well as a screenshot from my Skrill account.
After I submitted the documents, 48 hours later I received an email that my account has now been successfully verified, which was not the purpose of the documents I submitted at all.
Can someone from Slotimo help me here?
Automatic translation:
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1 year ago
Dear daorson91,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
Translation
Hello,
I requested the penultimate payment on March 3, 2023. I then received an email asking for screenshots of payments by credit card and photos of my credit card. After that, I was only sent an email saying "Your documents' submission has been accepted, hence your account is now active and secured for financial transactions."
As a result, my withdrawal request was canceled without any reason.
The current payment request is from today, March 11th, 2023 and I hope that the payment will not be canceled again for any reason ("Please send us such and such a screenshot and document for the umpteenth time").
Greetings and thanks for the reply
Automatic translation:
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1 year ago
I fully understand your frustration, daorson91. However, nce your verification was completed just a few days ago and a new withdrawal was requested on the 11th, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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1 year ago
Translation
The money has finally been paid out after 9 (!) payout attempts. Greetings and thanks for the help
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, daorson91, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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