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Hi, I have a verified account at Slotimo.

I have requested 500 euros for the payout and my payout attempts are repeatedly canceled after 2 days without any explanation as to what exactly the reason for the cancellation is.

In the customer chat, it is repeatedly pointed out that there is a problem with the payment method, although the required documents have always been submitted in full.

The last time I tried to withdraw, I was asked to submit certain screenshots of my transfers as well as a screenshot from my Skrill account.

After I submitted the documents, 48 hours later I received an email that my account has now been successfully verified, which was not the purpose of the documents I submitted at all.

Can someone from Slotimo help me here?

Hi, ich habe ein verifiziertes Konto bei Slotimo.

Ich habe 500,- Euro für die Auszahlung beantragt und meine Auszahlungsversuche werden ohne Erklärung immer wieder nach 2 Tagen abgebrochen, ohne Erklärung was jetzt genau der Grund für den Abbruch ist.

Im Kundenchat wird immer wieder drauf hingewiesen dass es ein Problem mit der Auszahlungsmethode gäbe, obwohl die verlangten Dokumente immer vollständig eingereicht wurden.

Beim letzten Auszahlungsversuch wurde ich aufgefordert bestimmte Screenshots von meinen Überweisungen sowie einem Screenshot von meinem Skrill-Konto einzureichen.

Nach dem ich die Dokumente eingereicht habe kam nach 48 Stunden die Email dass mein Konto jetzt erfolgreich verifiziert wurde, was gar nicht der Zweck der Dokumente war die ich eingereicht habe.

Kann mir hier jemand von Slotimo helfen?

Dear daorson91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello,

I requested the penultimate payment on March 3, 2023. I then received an email asking for screenshots of payments by credit card and photos of my credit card. After that, I was only sent an email saying "Your documents' submission has been accepted, hence your account is now active and secured for financial transactions."

As a result, my withdrawal request was canceled without any reason.

The current payment request is from today, March 11th, 2023 and I hope that the payment will not be canceled again for any reason ("Please send us such and such a screenshot and document for the umpteenth time").

Greetings and thanks for the reply

Hallo,

die vorletzte Auszahlung habe ich am 03.03.2023 angefragt. Daraufhin habe ich eine Email erhalten in der von mir Screenshots von Zahlungen per Kreditkarte sowie Fotos von meiner Kreditkarte verlangt wurden.Danach wurde mir nur eine email geschickt wo drinnen steht "Your documents’ submission has been accepted, hence your account is now active and secured for financial transactions."

Daraufhin wurde meine Auszahlungsanfrage ohne Begründung abgebrochen.

Die aktuelle Auszahlungsanfrage ist von heute, den 11.03.2023 und ich hoffe dass die Auszahlung nicht wieder aus irgendeinem Grund ("Bitte reichen Sie uns zum x-ten mal den und den Screenshot und Dokument ein") abgebrochen wird.

Grüße und vielen Dank für die Antwort

And no, I didn't claim a bonus.

Und nein, ich habe keinen Bonus in Anspruch genommen.

I fully understand your frustration, daorson91. However, nce your verification was completed just a few days ago and a new withdrawal was requested on the 11th, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

The money has finally been paid out after 9 (!) payout attempts. Greetings and thanks for the help

Das Geld wurde jetzt endlich nach 9 (!) Auszahlungsversuchen endlich ausgezahlt. Grüße und danke für die Hife

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, daorson91, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru