Dear Casino Guru,
On July 8, 2024, the player activated their welcome bonus using code 300WEL25 (https://slotimo.com/promotions/welcome). They deposited 20 EUR and received an additional 20 EUR as a bonus. The player then wagered this bonus exclusively on one game, with bet amounts ranging from 1.50 EUR to 3.50 EUR, and only one instance of a 0.50 EUR bet during their session.
Please note the following:
8.8.1. Casino bonus manipulation may include, among other things:
(d) Placing bets exceeding 12 EUR (or the equivalent in other currencies) or 5% of the given bonus, whichever is lower.
Given that the player received a 20 EUR bonus, their maximum bet stake allowed was 1 EUR. However, the player placed bets exceeding this limit, violating our Terms & Conditions (https://slotimo.com/pages/terms-and-conditions). As a result, their wrongfully obtained winnings have been forfeited, and their balance has been reset to the initial deposit of 20 EUR. The player has already received an explanation via email and could verify this information since they have full access to their account/betting history.
Kind regards,
Slotimo Casino
Dear Casino Guru,
On July 8, 2024, the player activated their welcome bonus using code 300WEL25 (https://slotimo.com/promotions/welcome). They deposited 20 EUR and received an additional 20 EUR as a bonus. The player then wagered this bonus exclusively on one game, with bet amounts ranging from 1.50 EUR to 3.50 EUR, and only one instance of a 0.50 EUR bet during their session.
Please note the following:
8.8.1. Casino bonus manipulation may include, among other things:
(d) Placing bets exceeding 12 EUR (or the equivalent in other currencies) or 5% of the given bonus, whichever is lower.
Given that the player received a 20 EUR bonus, their maximum bet stake allowed was 1 EUR. However, the player placed bets exceeding this limit, violating our Terms & Conditions (https://slotimo.com/pages/terms-and-conditions). As a result, their wrongfully obtained winnings have been forfeited, and their balance has been reset to the initial deposit of 20 EUR. The player has already received an explanation via email and could verify this information since they have full access to their account/betting history.
Kind regards,
Slotimo Casino