Slotified Casino - Player’s bitcoin deposit is being held by casino.

I used them a few times made a deposit and it was held up by them for a month then they dropped me and won't respond to me after I ask where my money was. I seen it was trying to deposit multiple times but it said void next to it. It's bitcoin so I'm sure the transaction somewhere but they won't Even respond

Dear scottmillsgettinit,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please specify how many deposits did you make to the casino? Has any of your deposits been credited to your casino account?

What were the amounts you deposited? Did you make sure to deposit more than the minimum allowed amount?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika. Yes I have made I think 3 total. At least 1 before this and it was ok. It was 20 and the one in question is 28. I made sure to see the minimum before I was kicked out. I seen it said void and then tried again to be deposited. My friend was on the site last night so I'm just confused how we got here at all.

Please sned me the deposit payslip as well as the screenshots of the transaction history from your casino account at veronika.l@casino.guru. Thank you.

I have 0 access to the account they have locked it up. That's what I don't understand. I put 20 on played it. Was all good. Then the 28 I waited and it showed up as void. So I waited thinking it would go back. It never did so I went back on to see if they knew and I seen a few days later it tried again to deposit it and said void again. I started asking. Not 1 time have I talked to slotified they have ignored every attempt

Could you please specify which payment provider you used for depositing into your Slotified account?

 If your deposit has never been credited to your casino account, the first thing we recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

Cashapp. It was credited to the account but showed up as void both times it attempted to go in or was in idk what it did. The pay went through there end.

Could you please send me the screenshot of your transaction history from the casino profile?

Also, have you tried contacting Cash App support to inquire if the transaction reached the recipient? The contact information can be found here: https://cash.app/contact

I can't log into the site I tried many times. I will reach out to cashapp again also. They sent me the link to the deposit to the casino.

I apologize for the mistake in my previous message. What I actually need is a transaction history from your Cashapp. Could you please provide a transaction statement showing your deposits and withdrawals from Cashapp? This will help us verify whether the $28 was returned to you. Thank you for your cooperation.

I don't mind that at all do I screen shot that or is there a way to send it all to u. Or can I email u my information and u can log in and verify whatever u need to. As I said before I trust casino guru and u with my information as I know u are very professional

Please do not share your passwords with anyone and do not allow anyone else to access your casino or payment accounts. Screenshots are sufficient for me, thank you. A PDF statement downloaded from your account would be fine as well.

Ok thank u very much. I will get that now for u.

Ok I sent 5 months of statements to ur email. If u need more please let me know.

Thank you for the statements. One more thing - when exactly did you deposit the $28 that has not reached the casino?

Thank you very much, scottmillsgettinit, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello scottmillsgettinit,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Slotified Casino to join the conversation.

Dear Slotified Casino,

Could you kindly provide us with an explanation as to why the player's deposit did not show up in their casino account? If the deposit hasn't been received on your end, when will it be returned to the players?

Yes. Also why has my account been blocked and locked up. I gave every chance for a explanation and even plenty of time "I believe 5 months is about the same time I've Givin another casino " with fairness. I still was logging in regularly and using the casino. Hiccups happen. There's alot of new ways and different plays all over the internet. The deposit I made was the second deposit. I had already used u before and was returning so I know there's a glitch here some where. It may be on my side. I can't reach you at any point and that is a cause for concern. Even if it's only $28. It's my dream u take away when u take my money because the promise here is that your site is better to use then others for ur own particular reasons. U may give a better bonus or hot slot Friday ect. I don't believe take ur money with no play no explanation no return response and no refund is a great marketing skill. I am just beyond attempting contact with you at this moment so I reach out to my friends here at casino guru. I have a Job aside from my passion for playing online. Let's waste no time. I'm ok with my account open back up and money put on that account the way it should be. If u think I'm uptuse by all means a return is just as welcomed here.

Thanks

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear scottmillsgettinit,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru