SlotHunter Casino - Player’s bonus winnings have been voided.

Dear Tabon,

Thank you very much for submitting your complaint. I fully understand how difficult the whole situation must be for you. I carefully checked the Bonus Terms on the website, and this is what I found:

„Delaying any game round in any game including free spins features and bonus features, saving them for later when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is strictly prohibited. Players doing so automatically agree to have their bonus and associated winnings declared void."

Would you be so kind and clarify what type of feature did you buy? Could you please forward your game history together with all the relevant communication between you and the casino to kristina.s@casino.guru?

Thank you in advance for your reply.

Best regards,

Kristina

Thank you very much Tabon for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Tabon.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Greetings Tabon!

I am a representative of SlotHunter Casino and I will assist with your complaint.

While I agree that the whole situation is unfortunate, SlotHunter Bonus Terms state that "The max. bet limit (5 EUR) includes bets doubling after a game round has been completed and bonus rounds (purchased within the game)".

While a spin value within the purchased bonus feature may be lower than 5 euros, buying any feature with the total cost greater than 5 euros violates the above-mentioned rule. Moreover, any further winnings will be voided as well, even after the bonus is wagered as they result from the sum that was gained in violation of the Bonus Terms.

I hope that this answer somewhat clarifies your case. If you have other questions, feel free to ask!

Best Regards,

SlotHunter Casino

Dear SlotHunter Casino team.

Thank you very much for your cooperation in this case. May I kindly ask you to provide the player's game history?

You can post it into this thread (it will not be visible to the public), forward it to jozef.k@casino.guru or the player's email.

Hello there.

I have received the following message from the player:

I made a complaint about slothunter.com but i just quit. Thanks for trying to help but it is solved for me.

Since the player considers this case as solved, we are closing it accordingly.

Best regards, Jozef