The player from Germany had been awaiting their withdrawals since September 5th, 2024, but had yet to receive them. They reported constant delays and excuses from the casino regarding the processing of their withdrawals. The issue was resolved, as the casino eventually transferred the payout after a month of waiting. The Complaints Team marked the complaint as 'resolved' following confirmation of the outcome.
Slotexo Casino - Player's withdrawals are severely delayed.
Amount: €170
Slotexo Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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1 month ago
Translation
Since September 5th, 2024, I have been trying to receive my withdrawals. But to this day, I have not received them. Every time, there is a new excuse. They always tell me to "please wait and be patient," just delaying me further.
They always say it is being processed. How long does processing take for you?
I don't see any sign of fast withdrawals.
Automatic translation:
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1 month ago
Hello Claudiu,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotex Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
According to slotexo my account does not need to be verified.
I achieved both winnings through bonuses, but I played through the bonuses and requested a payout for the remaining amount.
Approximately a few days ago.
Automatic translation:
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1 month ago
Dear Claudiu,
Have you attempted to initiate the verification process? What was the casino’s response regarding your rejected withdrawal requests?
Please forward any communication between you and the casino to nikolas.b@casino.guru for further review.
I look forward to your response.
Kind regards,
Nick
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1 month ago
Dear Claudiu,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Translation
Hello, I'm in the hospital, which is why I haven't been able to answer until now. But the matter has been resolved. Slotexo transferred the payout, even though it took a month.
Automatic translation:
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3 weeks ago
Dear Claudiu,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
