The player from Greece had a pending withdrawal since 22/7 that had not been processed, and he had received no updates. The player reported that his previous withdrawal had been canceled without notification, but a new withdrawal request made via cryptocurrency was later paid. The issue was resolved as the player confirmed receipt of his winnings.
Slotexo Casino - Player’s withdrawal is delayed.
Amount: €45
Slotexo Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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3 months ago
They do not process my withdraw . I made it on 22/7 .since today .no news at all . Please help
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3 months ago
Hello kirkosnex51,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotexo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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3 months ago
Hello guru ! In my account says i dont have to kyc .they did not ask for any docs .i played real money .i spoke last week via live chat of the casino and they tell me just wait more .i made my withdraw on 22 /7
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3 months ago
i just loged in today in my account and saw that they have canceled my previous withdraw .i spoke with them .seee what they answered . i made a new withdraw via litecoin crypto
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3 months ago
Hello kirkosnex51,
Please let us know the outcome of the new withdrawal and keep in mind that it might take up to 14 days for the money to be received.
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3 months ago
it is still pending .checked now .so you found normal that they canceled my previous withdraw from 22/7 without any reason and even sending an email to inform me ? if i did not loged in casino .i would not know that .
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3 months ago
Hello kirkosnex51,
Yes it is completely normal as withdrawal may get canceled for multiple reasons. Did you request a new withdrawal, probably with an another payment method?
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2 months ago
Hello kirkosnex51,
Can you please update the situation regarding the newly requested withdrawal?
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2 months ago
hello guru .yes they paid me via cryptos .you can close this situation .thanks for your time !
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2 months ago
Dear kirkosnex51,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
