Slotexo Casino - Player's withdrawal disappeared from her account.

Good Day,

I am having trouble with slotexo casino. I deposited 100 Euros on Saturday and received a 100 Euro bonus, which I successfully played through. Everything proceeded as normal until that point. After pursuing additional gameplay with my bonus, I accumulated 600 Euros. When I attempted to withdraw 300 Euros, I encountered an issue with an error message stating "Oops, problems with withdrawal, please contact the Help Center". Immediately, those 300 Euros disappeared from my account. Encountering the same issue again, I tried to withdraw 150 Euros, only to have the same problem. Currently, I'm missing 450 Euros total from my account and cannot locate them anywhere in my payment history or withdrawal history. Please, could you resolve this for me? It appears to be a technical issue, but I am starting to suspect foul play. It's also highly unlikely that the amount has been paid out, given that I haven't even had the chance to input my bank details. Essentially, 450 Euros are missing; your assistance would be greatly appreciated.

Hello Marco90,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotexo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do I understand it correctly that there is not a single evidence of having 600€ on your account not even in your past betting history? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hey, no, I haven't had to verify myself yet, and yet there is a lot of evidence that I have to have 600 euros in my gaming account, I had 600 euros on it, then wanted to pay out 300 euros, then there were problems with the withdrawal, contact the help center immediately Then the 300 euros were gone from my account, I tried again and wanted to pay out 150 euros, then the amount exceeded the amount I had to pay out, and again these 150 euros were gone from my account, it's not that I couldn't pay out, it's that that 450 euros are simply gone from my account and are nowhere to be found, nothing can be seen even in my payout history, this 450 euros that I wanted to pay out have simply disappeared, the live chat told me that I had to look where the money had gone "I don't hear anything more from them, somewhere the 450 euros that I wanted to pay out must not have been lost to us, but simply disappeared from my account

Here you can clearly see that something is wrong here, 2 shift changes within 2 minutes and the third told me my Bettina account was closed even though I was playing at slotexo, then I was immediately logged out, I had the advisor check before I made my deposit whether the welcome bonus is available to me, he told me after he had checked everything, yes, make the deposit once and then have it evaluated, then come into chat and the welcome bonus will be credited, I have all of that in photos too, so that's it not on a double account or anything else, otherwise my account would have been closed when I came into chat and claimed the welcome bonus, here you can clearly see that they want to rip me off

Please clarify this for me again

Above you can clearly see that I am with slotexo and not with Bettinia

You see, I'm always fobbed off with other excuses. I keep trying, but they're trying to kid me

Hello Marco90,

Would it be possible to forward your deposit, bonus and betting history to nikolas.b@casino.guru for further review before we would contact the casino?

Of course, I'll do it immediately

I sent you all my betting slips and also my payment history

Hello Marco90,

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick