The player from Finland reported that the casino had not paid his winnings of 500 euros after a two-week wait. Despite continuous inquiries, live support consistently claimed that the payment would come soon. The Complaints Team extended the response time for the player to provide necessary information, but the player did not respond. As a result, the complaint was rejected due to a lack of further communication from the player.
Slotexo Casino - Player's winnings are delayed.
Amount: €500
Slotexo Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
Hey, this casino is a scam. They haven't paid my winnings of 500 euros. I've been waiting for two weeks and nothing has happened. Live support keeps saying it will come soon.
Automatic translation:
Public
Public
2 months ago
Dear tanwltiigi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
Thank you in advance for your reply.
Best regards,
Kristina
