The player from Germany reported losing 1500 Euros while playing at the casino without taking any bonuses, initially reaching a maximum win of 300 Euros before losing everything. The Complaints Team attempted to assist by requesting additional details regarding the issue but received no response from the player. As a result, the complaint was rejected due to the lack of information necessary for further investigation.
Slotexo Casino - Player reports losing substantial funds.
Amount: €1,500
Slotexo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Slotexo Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
Lost 1500 Euros, didn't take any bonuses! At most, I was up to 300 Euros, then lost it all again🤬🤬🤬
Automatic translation:
Public
Public
3 months ago
Dear Joebecker21284,
Thank you for submitting your complaint, and I’m truly sorry to hear about the issue you’re experiencing with Slotex Casino. In order to assist you more effectively, I kindly request that you provide some additional details regarding the situation.
Could you please elaborate on the specifics of the problem you're facing? Once I have a clearer understanding, I will be in a better position to help.
I appreciate your patience and look forward to your response.
Best regards,
Nick
