Home Complaints SlotClub Casino - Player’s experiencing difficulties withdrawing their winnings.

SlotClub Casino - Player’s experiencing difficulties withdrawing their winnings.

Amount: €200

SlotClub Casino
Very good reputation
Submitted: 07 May 2021 | Resolved : 18 May 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

Player’s experiencing difficulties withdrawing their winnings. Player’s complaint has been resolved successfully.

Public
1 year ago
Translation

Dear Sirs and Madames,


I have had a profit at SlotClub Casino for a few days. When I asked the chat service, I was informed that the payment would come immediately. For 3 days I have received absolutely no information. I just checked my account. And it still said that my payout is open. SO THE payout will definitely not come "immediately".


Request for feedback


thanks

Klaus

Automatic translation:
Public
1 year ago

Dear Klaus91,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Public
1 year ago

Hello Klaus91,

Have there been any developments since our last conversation?

Public
1 year ago
Translation

Yes,,


In fact, it wasn't until recently that the payout came.


Thanks for the help

Automatic translation:
Public
1 year ago

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Klaus91, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

Edited by a Casino Guru admin
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