The player from Germany has requested withdrawals ten days ago. Unfortunately, the payments are still pending. Player’s complaint has been resolved successfully.
Slotbox Casino - Player’s withdrawals have been delayed.
Amount: €4,200
Slotbox Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I have already received two withdrawals from the casino, which were also transferred quickly.
There are currently 4 payments still open, the oldest since 06.06.21, which are currently not being transferred due to alleged problems with the payment service provider.
I contacted the casino several times and also offered to pay out the sum via tokens and not as a transfer if there were problems with it.
The casino always only says they are on the case and in contact with the payment service provider. So far nothing has been paid out.
Automatic translation:
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3 years ago
Dear Daniel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with delayed withdrawals. Could you please advise if you have accumulated your winnings with or without an active bonus? Do I understand correctly that your account was fully verified in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Hello!
I have not played with a bonus and have fully verified my account.
I have already received two payouts within 48 hours.
The last 4 are still open and were not transferred within 5 working days according to the casino's terms and conditions.
Every time I contact customer service, they tell me there is a problem with the payment provider and they have contacted them. That was last Friday. To this day, they say they have not received any feedback.
A payout with a token would also not be possible as long as the money is with the payment provider.
Automatic translation:
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3 years ago
I fully understand your frustration, dati1991. I will set the timer for additional 5 days and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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3 years ago
Translation
Case can be closed. The casino had a meeting with Inpay today and transferred the funds.
Automatic translation:
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3 years ago
As the withdrawal problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, dati1991, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
