Slot10 Casino - The player's unable to finish verification.

Il casino slot10 non riesco a prelevare ho vinto 2000 euro sono 2 settimani che sono i ballo da 48 ore passano a 100 per comunicare che manca un documento dopo aver mandato viene anulato lo stesso senza spiegazioni la assistente non vogliono darmi de le risposte si comporta male mi sento truffato . Spero che potete darmi una risposta e fatti qualcosa per fermare i truffatori e ladri

Hello alexandru81,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Slot10 Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request in the casino? What document is the casino still asking for? Did you use any bonus to accumulate your winnings?

Please note that if it's your first withdrawal request, you won't be able to withdraw until you send them everything they have requested from you to verify your account. It might also take longer than a usual withdrawal as they need to check if everything is fine.

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Si e mio 1 prelievo non ho aderito al bonus la 1 cosa strana mi e sembrata che per prelevare ho dovuto giocare per 4 volte l'importo che ho depositato perciò 500 x4 poi con documenti li ho mandato tutto che mi hai scritto passati 4 giorni invece di 48 ore mi dicono non va bene scrinshot ho

mandato subito le foto neinte passati altri giorni una foto estratto conto è boleta

dopo ancora 3/4 giorni vogliano una foto con documento in mano anche questo è stato mandato subito viene annullato il prelievo dicono che chiede re l'assistenza ho chiesto l'assistenza niente di dirmi cosa manca ancora comme documenti non sa niente dice che il dipartimento li comunichera c'è uno da la colpa al altro

Thank you alexandru81 for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello alexandru81!

I will take care of your complaint from now on. I'd like to invite representatives of Slot10 Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the verification issue.  

Dear CasinoGuru representatives,

Thanks for the update. Our team will take a moment to investigate the case and will provide a statement today.

Kind Regards,

The Slot10 Casino Team

Back with you guys,

Thanks for the patient!

As per our official records and account notes, the very last request from us prior to the player's opening a complaint in CasinoGuru was a regular step from our KYC procedures, which he was not completed yet.

By our system records, the initial withdrawal request was made on the 23rd of December, and on 24th the withdrawal has been processed and the amount was successfully transferred to the player's payment method of choice.

We see no pressure from our Support Department, having that every step was provided by email to the player.

We hope you will find this informative and useful.

Warm Regards,

The Slot10 Casino Department

Tutto bene bene e andato bene

Dear all,

thanks to Slot10 Casino for the reply.

Alexandru,

Can you confirm your account has been verified and you received your winnings? Can I consider your issue with the casino as resolved?

Hello alexandru81,

We are extending the timer by 7 days. Please, let us know if we succeeded in helping you resolve your issue. If you don't reply we will reject your complaint.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.