Slot10 Casino - Player’s withdrawal has been delayed.

Hi guys initially requested a withdrawal of winnings on the 26th via skrill which was cancelled remade a request via card as requested but now 6 days later I can't even get a projected timeframe of the casino, nor are they now replying to emails. If you can do anything it would be great as their support is simply repeating tge same mantra of massive financial traffic but at this point I suspect they may be fraudulent regards JM. I have copies of chats exchanged if they help but I'm sure you know the replies.

Dear ynoth99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

OK that sounds reasonable. I will wait. We are already at day 10 since the initial withdrawal via skrill was cancelled due to technical reasons. Thank you for your help here. Could you kindly remove my name from yhe first part of this complaint I didnt realise it would be publi thanks JM.

Just an update. Still no reply from finance department as on day 11 since initial withdrawal. Support supposedly sending them reminders to complete withdrawal but finance department doesn't seem to have any respect for its customers and are not replying in relation to this withdrawal, not realising or seeming to care how stressful it is, regards JM

Support have advised an issue with Praxis card payments now which hopefully will be resolved in 48 hours.

Dear ynoth99, thank you for keeping us updated. Please let us know when you receive your winnings.

hi guys I will , hopefully not another technical problem like they had with skrill. thanks.

Casino support now simply refusing to engage, Praxis card issue now not being mentioned (have emailed praxis separately to inform them of their problem )and emails to support ignored no timefrsme given regarding withdrawals nor any complaint procedure. It must be a skam casino unfortunately🙁

Thank you very much, ynoth99, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you for your assistance

Hi ynoth99,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal of your winnings. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Slot10 Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Can you please specify if the withdrawal request was processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Casino noe have rejected card payment due to another error . Two weeks later now requested to do thus via bank transfer. 🙁

bank withdrawal has been approved by casino...I will let ye know if funds arrive . I can't thank ye enough

That's great to hear, ynoth99! I will set the timer for an additional 14 days since it can take some time until the payment reaches your bank account after being processed. Please, keep us updated.

funds have arrived this is the second time ye have helped me . I really appreciate your service . Best regards JM ye can kindly close now x

Dear ynoth99,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru