Slot10 Casino - Player’s several attempts to close his account have been overlooked.

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Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify if you have tried to simply close your account or to self-exclude yourself from the casino? The self-exclusion should be granted immediately however, account’s closure needs some time to be processed. Have you sent emails or contacted a Live chat agent? Lastly, could you please forward any relevant requests or screenshots of the conversation to petronela.k@casino.guru? I promise, we will do our best to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards,

Petronela

Dear Peter,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.