Slot10 Casino - Player’s criticizing Responsible Gaming practices.

SLOT10 casino !! HAZARDS

I have terrible problems with slot 10 casino they refuse to block my account, they just log me out then you can log in again! They have no deposit limits, they

working on it they write! Have said that I have serious gambling problems but that

refuses to help me .. saw a previous conversation about this on your page so emailed one of you .. please help me !!

Dear Anna,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. If you would like to "self-exclude" yourself permanently from the casino it will be a difficult task as this casino doesn’t offer this option. Unfortunately, there’s not even a Licensing Authority to turn to. The only recommendation that I can offer is to block the website. There are few possibilities how to do it depending on your computer type.

Please let us know if this advice was helpful. Looking forward to hearing from you.

Best regards,

Petronela

Additional comments from the player:

"Hey! So there's nothing else to do to pay for a block, which is blocking this casino?"

Thank you very much Anna for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance and try to help you to block your account permanently. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Anna,

I looked at your complaint and will do my best to help you. Before we can move further with this case, would you be so kind and send us a screenshot of your conversation or forward to us the email from Slot10 Casino support, please? 

Dear Anna,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.