Dear Cosimo,
Thank you very much for submitting your complaint and for forwarding all the relevant screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you verified your account successfully in the past? Why did you carry on playing after you’ve experienced unauthorized game activity in your account? How many days ago you have requested your account to be suspended?
Moreover, if there’s any relevant communication, please forward it along with your request to suspend the account to petronela.k@casino.guru.
Lastly, I would like to ask you to refrain from filing new complaints every time you wish to add any additional information. Please use the existing thread or if you need to forward any emails, please use my email address.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Dear Cosimo,
Thank you very much for submitting your complaint and for forwarding all the relevant screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you verified your account successfully in the past? Why did you carry on playing after you’ve experienced unauthorized game activity in your account? How many days ago you have requested your account to be suspended?
Moreover, if there’s any relevant communication, please forward it along with your request to suspend the account to petronela.k@casino.guru.
Lastly, I would like to ask you to refrain from filing new complaints every time you wish to add any additional information. Please use the existing thread or if you need to forward any emails, please use my email address.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela