Slot Wolf Casino - The player's balance dissapeared.

Balance just disappeared!

Hello kitwaichung76,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Wolf Casino.

Could you please specify the issue a little more detailed as based on your description there isn't anything we are able to do. Please let me know some of the most important details like if you are verified, if you ever withdrawn, if you used any bonus and if you've contacted the casino with this issue.

Looking forward to your answer.

Regards,

Nick

I was playing and was up over $200. Then all the winnings just disappeared and just left about $10 on my balance. And this has got nothing to do with being verified or whether I have withdrawn or used a bonus.

Dear kitwaichung76,

And did you use a bonus? It might happen that if you breach the bonus terms the casino voided your balance - like breaching max bet rule or playing a restricted games.

I only played slots which wasn’t a breach of anything. You really should look into what actually happened rather than assuming these things you said. It makes you sound too defensive trying to come up with excuses for the money to just disappear instead of investigating. And like I mentioned, only that certain huge amount was taken and not all of it. This alone proves that I didn’t breach anything because if I did, all would have been gone!

Dear kitwaichung76,

We need to think about every possibility as we had over thousand of complaints and usually when the casino void the winnings and keep the deposited amount on the player's account, it means there was a breach of terms - most while playing with bonus money. Could you answer if you have played or not with a bonus?

Well you’re obviously "not" thinking about every possibility, you only mentioned ones that would put the fault on me! Wow..🙄

Dear kitwaichung76,

It is necessary to know both point of views and receive evidence from both sides. Could you please answer to my question?

Dear kitwaichung76,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.