The player from Moldova has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Slot Wolf Casino - Player’s winnings haven’t been received yet.
Amount: $900
Slot Wolf Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hello! I'm a member of slotwolf casino,fully verified and VIP status..I won 900$ and put it to withdraw,and then all hustle started..I provided all documents i've been asked for,even i was verified,they ask me to upload my Id&selfie,documents from my business,banks statement from business,bank statement from my personal account,skrill statement all for the past 6 months,and i did.After that they asked me to provide screenshots of withdrawals from other casinos,and i did...still not enough,after that they asked me for screenshot of withdrawals in all casinos for the past 6 months,and i did..Now they keep canceling my withdrawal,and no replies to my email...
Casino guru!,please help with this problem,cause is getting ridiculous..I have all screenshots,and chat transcripts,and im tired,i spent 2 days just calling banks,looking for documents,and find all transactions they asked me..
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1 year ago
Dear tieguan,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear tieguan,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
