The player from Germany is experiencing difficulties withdrawing his winnings. Player’s complaint has been resolved successfully.
Slot Wolf Casino - Player’s struggling to withdraw his winnings.
Amount: €400
Slot Wolf Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
hello, community
€ 25 paid paysafecard
5 hours played bonus implemented
(page never seen before, found the link through a twitch.tv streamer)
Won 500 euros
400 euros paid
all documents uploaded and accepted ..
Then at night I read a little about the casino and found the two cases with a duplicate account
the same thing happened to me ..
an impudence..
Hope you can help me
mfg gino ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear Gino,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your problem. Could you please elaborate? Have you been accused of opening multiple accounts? Were your winnings confiscated? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hey thanks for the quick reply
Yes, I was accused of creating duplicate accounts
my money was taken from me
only the 25 euros are still on my account from the payment.
When I write to the live chat, the following occurs:
administations decision i can't help him
I ask: who can help me? If you can't give me data or contact someone from the admin team
it is answered like a robot; I'm sorry I can't help him and the chat is closed because players "with real problems" have to be helped as a reason.
in my WLAN I only play casino, besides I was not even in a public place wlan and gambled or anything that might have led me to suspect using multiple ip or anything. The only thing that is true is that I played in my room with wifi on the pc and when smoking on the balcony with my cell phone in the mobile data.
icj have never seen the site there before spent about 5 hours and I am accused of a duplicate. Incredible!
an impudence !
Edited
Automatic translation:
Public
Public
3 years ago
Translation
Hello dear community,
this casino is incredible haha
but well
The colleague with whom he had a deal arranged it for me and lit the fire until they booked it up again. After that I had to upload the paysafecard I deposited 5 times in different forms, graphics, file forms and no idea what until the payment was finally accepted.
Thanks anyway for the help can be closed and solved
Best regards
Edited
Automatic translation:
Public
Public
3 years ago
Thank you very much for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint? Thank you in advance for your reply.
Public
Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Gino for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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