HomeComplaintsSlot Wolf Casino - Player’s having difficulties withdrawing his winnings.

Slot Wolf Casino - Player’s having difficulties withdrawing his winnings.

Amount: €900

Slot Wolf Casino
Safety Index:Above average
Submitted: 30 Nov 2021 | Case closed : 20 Dec 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from USA is struggling to withdraw his winnings. We rejected the complaint because the player lost all his balance and stopped responding to our messages and questions.

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2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Dear xscholzkerstinx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand that it can take a few days to review and approve the withdrawal request. Do I understand correctly that you lost all the money you initially wanted to withdraw? Is there any balance left?

Thank you in advance for your reply.

Best regards,

Kristina

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2 years ago
Translation

I've already been verified and they haven't paid out

Automatic translation:
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2 years ago

Thank you for your reply, xscholzkerstinx. I’m very sorry but you haven’t answered my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

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2 years ago
Translation

There is no balance

Automatic translation:
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2 years ago

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

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2 years ago

Dear xscholzkerstinx,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

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