Slot Wolf Casino - Player's account has been blocked.

Ive registered on 21-12 and played for 1 day. I managed to win 2000 euro. Asked a withdraw. Was cancelled cause my account needed to be verified.

Asked on chat if documents send was all good cause I got emails saying it was not approved. But all was fine.. next morning I got an email asking to give my personal info again so I could get a refund? And I tried to login but my account was blocked. Without any reason it was blocked I only got a email that I get a refund.

Ive replied at the refund email and gave all my information to get my money. But since then they are stalling and not giving my money I won.

Help I want my withdraw. I dont mind my account is closed. But I do mind they holding on to my money.

Dear Sabine1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which documents you provided? Have you provided all the required documents as soon as possible and in the correct format?

Do I understand correctly that you have not received any further explanation regarding the blocked account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I gave all the right information right away. All documents ask etc.

Then my account got blocked and I got a refund mail with more info I needed to send. Also did that right away.

Ive asked if I would get my withdraw. They said yes.

But its busy etc relevant team still processing. Just takes a lot of time.

So I dont care that im blocked, I do care they are still holding my money. I want my refund.

You can close the complaint they just gave me the money. Thanks

Dear Sabine1984,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru