The player from Germany is dissatisfied with the casino’s RTP (Return to Player) and he’s requesting proper testing. We’ve rejected this complaint in our system due to lack of evidence.
Slot Wolf Casino - Player is questioning casino’s fairness and credibility.
Amount: €500
Slot Wolf Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hi,
before i start ... in the past i have already submitted a complaint and this time if you test anything please log in and play with real money. All tests in demo mode are ineffective and do not count towards a proper test! that was the foreword everything else is ridiculous.
I have gambled several hundred euros in the last few weeks after paying out a profit of more than 1000 euros. That already shows that is being tampered with here and that properly. Here, as described in terms and conditions, data protection abuse is carried out on a large scale. My IP and player data are saved and processed and based on the ongoing months of loss series, it is clear why.
I paid out about 200 euros yesterday and by the way all the playngo slots I played yesterday, about 6 gave neither rtp over 10% nor free spins (8 am-4pm in the morning, more than 300 on stakes between 15 and 40 cents).
Now after I paid out the slots where I won the mall yesterday, these today from 9am to 12:44pm keienrlei rtp just eat nothing. Zero chance of free spins or any winnings exceeding 10 euros.
I am now very pissed off and know that this system is a scam on a large scale. these so-called useless supporters only garbage. When asked if they could tell me what the company is called that regularly tests the slots of the PRovider, I get the answer that they are not allowed to tell me. in 4 different casinos.
I would like to inquire myself, know what these test methods look like, know whether the IP addresses are also used for testing or only in demo mode, because this demo mode is for the most valuable.
please check this and this correctly and not like last time. Please do this reasonably and not just 100 spins in demomudus and tell me something. Do a proper test with Realmoney and these long-term results are the only thing that will last.
best regards
ps the entire n1 Limited organization acts like this and I know 100% no matter which fool who wants to tell me something else, that something is going wrong and it is huge.
SIlvio Boehm
Automatic translation:
Public
Public
4 years ago
Dear Silvio,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. As far as I can tell, the casinos can’t influence the RTP (return to player) of the games. The game providers are responsible for running the games. Sometimes, long streaks of losses can make it feel like the games are not fair, but they are quite common, especially when playing high-volatility games. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Public
Public
4 years ago
Translation
Hi,
Big disappointment what you get here.
Bad luck, loss phases? This is laughable in my eyes ...
The providers are the ones who provide slots at the customer's request and they work accordingly.
The casino is complicit because they offer these slots with the terms in their own favor.
They didn't answer a bit of my question, just told the "rubbish" in my eyes that one hears from the unqualified supporter.
Sad that they apparently get involved, help properly or do something to counter fraud, they apparently don't want to, as you can read from other complaints
Very sad.
Edited
Automatic translation:
Public
Public
4 years ago
Dear Silvio,
Unfortunately, without supporting evidence there is not much we can do for you. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding.
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