The player from the United Kingdom is experiencing difficulties reactivating his account which was closed due to responsible gambling. After a closer examination, we ended up rejecting this complaint as unjustified.
Slot Strike Casino - Player is struggling to reactivate his account.
Amount: ??
Slot Strike Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
I recently tried opening an account with slotstrike. I was unable to. I contact slotstrike and was told the reason is because I am self excluded with Gamstop. I told them my self exclusion has expired. But they did not believe me. I was then asked to contact Gamstop and CC slotstrike in the email. This was done. And slotstrike told me someone will call me to open an account. This is not happen. I ask why? I was told by matt that I'm not allowed an account. I then asked for a subject access request. I then receive a message via resolver from victor telling me chris will be calling me? I am being told one thing. And then another. This is NOT at all professional. I just want someone to tell the truth what's really going on.
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1 year ago
Dear kchoudhury78,
Thank you for letting us know about the issue you faced. We regret to inform you that we cannot take any action against the casino for closing your account since it is within their rights to do so if they suspect any questionable activities or irregular play, or even without any reason. Moreover, if the reason for the account closure was responsible gambling. We understand your situation, but if the casino has paid out all the winnings and is not holding any funds, there may be little we can do to help. Please inform us if there are any other details we might have missed, but if not, we may have to reject your complaint. We appreciate your understanding and thank you for your response. If you have any further queries, feel free to contact us.
Best regards,
Petronela
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1 year ago
Thank you for your reply. But the casino has not paid any winnings. Because I never got the chance to open an account. Thanks anyway 👍
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1 year ago
I regret that I am unable to offer further assistance. Although we were unable to resolve this case, please feel free to reach out to us if you encounter any problems with another casino in the future. Based on the reasons mentioned above, (no funds are being held by the casino) I must reject this complaint. Thank you for your understanding.
