Slot Planet Casino - Player’s welcome bonus has not been granted.

V kasinu uvadeji vstupni bonusy a otoceni zdarma nicmene po tom co jsem nic neobdrzel jsem se obratil na podporu kde mi sdelili ze pro moji zemi nemam narok. Napsali mi toto: Kindly note that unfortunately your country is on the list of "Restricted Territory" It is not permitted to receive the first deposit bonus (welcome bonus/opening offer) and or any deposit bonuses. 5. BONUS ACCOUNT AND WAGERING (PLAY THROUGH) REQUIREMENTS 5.12 Players from a Restricted Territory (as defined in the Website Terms) and, for the avoidance of doubt, the following countries are not permitted to receive the first deposit bonus (welcome bonus/opening offer) and or any deposit bonuses unless otherwise stated: Armenia, Poland, Greece, Cyprus, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia, Slovenia, Estonia, Georgia, Lithuania, Latvia, Bosnia and Herzegovina, Macedonia, and Serbia. For more information visit https://www.slotplanet.com/en/promotional-terms-conditions 

Takze pro evropu to moc kasino neni.... Spis nalakat, natahat prachy a pak rict prectete si komplet manual... Ve vasi zemi nemate narok ani na prd... Nedoporucuji. Uzavrel jsem účet... 

Dear Jakub,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I carefully checked the Bonus Terms on the website of the casino and as you stated in your complaint there is a list of countries which are not allowed to receive the first deposit bonus (welcome bonus/opening offer) or any deposit bonuses. 

Unfortunately, Czech Republic is one of those countries. Sadly, I have to say that if the casino shares all the relevant information on its website and none of the important rules are hidden, there is not much I can do for you in this matter. I would strongly recommend reading all the T&Cs carefully before you start playing, to avoid any misunderstandings in the future. Since you have closed your account already, please let me know if there is anything else I could do for you in this matter. Otherwise, I will mark this complaint as ‘rejected’. I am sorry I couldn’t help you more in this case.

Best regards,

Petronela

Dear Jakub,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.