HomeComplaintsSlot Madness Casino - Player's withdrawal remains partially fulfilled.

Slot Madness Casino - Player's withdrawal remains partially fulfilled.

Amount: $100

Slot Madness Casino
Safety Index:Below average
Submitted: 13 Jul 2024 | Case closed : 30 Jul 2024
Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

3 months ago

The player from Minnesota had used a casino's promotional offer, met the playthrough requirement, and verified their ID and crypto wallet by depositing $10 of LTC. After initially receiving approval for a $100 withdrawal, they canceled and attempted to withdraw $112, but only received $12 with no mention of the remaining $100. The complaint was rejected at the player's request after they expressed frustration with the casino's practices.

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4 months ago

I occasionally receive promo emails from this þucasino and recently got one that I decided to use. It was an offer for a free $280 which would be broken up into two days for $140 each day. Cashing out required a $4200 playthrough which I was eventually able to achieve. I have never withdrawn anything from this casino so I had to verify my ID and crypto wallet by u pdepositing $10 of LTC. Once I did that I got a message saying my withdrawal of $100 was approved. I wanted to withdraw my deposit as well so I canceled that transaction and tried to withdraw for $112 total. Shortly after I got a message saying my withdrawal for $12 was approved which I received a short while later with no mention of the $100.


Typical Inclave casino

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4 months ago

Hello Mokieloke,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Madness Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is it possible to forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about? Did they explain the reason of voiding your winnings?

Looking forward to your answer.

Regards,

Nick

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3 months ago

Dear Mokieloke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 months ago

I will look up that info and get back to you asap.

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3 months ago

Hello Mokieloke,

No e-mail arrived from you so far. Can you please advise if you did forward it from a different address or not at all?

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3 months ago

Honestly, it's not worth the effort. These Inclave sites are so terrible in almost every aspect. Every time you win a couple bucks whether it's on a bonus or clean deposit, it's always a battle to collect from them. They can keep their little bonus. I will most definitely never deposit with any of their sites, ever again÷

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3 months ago

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

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