Slot Madness Casino Review

The player from the US had issues with the verification process due to a stolen card. Despite having contacted representatives and provided necessary documents, the verification was still pending. The player wanted to remove the card from their account to continue playing. The casino had requested an official document from the bank, which the player was unable to provide because the card had been issued by Cash App. Despite the player having provided screenshots of communication with Cash App stating they couldn't provide the document, the casino insisted on receiving an official statement from the issuing bank. The player had become frustrated with the process and accused the casino of deleting their winnings. However, the casino had provided evidence showing the player had lost their balance while playing. The player then requested to close the complaint and their account. We had confirmed the player's game history and found their accusations to be untrue. The complaint was then rejected as per the player's request.

The player had used a bonus and met the necessary conditions for a withdrawal. After verifying her identity, the casino had informed her that she could not withdraw her winnings in her country unless she made a deposit and played with it. The Complaints Team had suggested she make a verification deposit to determine if the withdrawal could be honored, assuring her that this deposit was refundable. However, the player did not respond to the team's messages and queries, hence the complaint was rejected due to lack of further investigation.

A player from Missouri has been unable to reach the online casino platform for withdrawing money due to a domain issue and non-existent email address. The complaint was rejected as the player stopped responding.

The player from Indiana was struggling with a withdrawal process that had surpassed the stated timeframe and had $7800 pending in their account. The casino kept asking her to resubmit the withdrawal and reverify her information, including her bitcoin address. She had received a part of her winnings, but the casino delayed the remaining payments. We had invited the casino to respond to the complaint, but they only promised to release the final payment. The player stopped responding to our messages, so we had to reject the complaint due to lack of cooperation.

The player from the United States requested a withdrawal three weeks ago. Despite submitting the required verification documents (driver's license and proof of address), he has not heard back from the casino. Additionally, the casino’s live support isn't functioning and emails go unanswered exceeding the mentioned response time. The casino representative provided us with supporting evidence that no withdrawal was requested and player played all their funds. We have rejected the complaint as we are unable to assist further.

The player from Texas had been attempting to make a withdrawal for approximately four months. After being requested for numerous documents and an appropriate bank, his account access was blocked. The player opened two more bank accounts in an attempt to expedite the withdrawal but failed. He then asked for a check payout, after which he lost access to his account. Following communication between the complaints team and the casino, it was disclosed that the player's account was suspended due to threats of disputing deposits with his bank. The casino confirmed that a payment was made via check. The player acknowledged receiving a check but was initially oblivious that it was from the casino. However, the check was declined by the player's bank due to problems with the company name on the check. Despite numerous attempts to resolve the issue, the casino did not provide the requested evidence, leading to the complaint being closed as 'unresolved'.

The player from Malta had received a bonus, completed the wagering, and ended up with an $830 balance, which was reduced to $1 despite a max cashout rule of $100. The player was seeking an explanation. The Complaints Team had tried to clarify if the player had made any real money deposits between the free bonuses as per the casino's rules. However, due to the lack of response from the player to the team's inquiries, we were unable to proceed with the investigation or provide potential solutions. The complaint was consequently rejected.

The player from Louisiana had encountered withdrawal issues with Slot Madness Casino. Despite her account having been active and verified, her attempts to withdraw her balance to Bitcoin had been denied due to a supposed "deposit discrepancy". The casino had stated that their 3rd party payment providers couldn't collect any of her cash deposits, including the winning deposit, which rendered the winnings ineligible for withdrawal. We had requested the player to provide her bank statements for review to identify the winning deposit. The player provided the required documents without any indication of deposit, leading us to reject the complaint due to a lack of necessary information.

The player from the United States deposited $30 and won $1000 but found only $.82 in their account the next day, allegedly due to a mistake by the casino's finance department. After a thorough investigation, we found out that the deposit never left the player's bank account. We understand the decision of the casino to void the player's winnings and the complaint was closed as rejected.

The player from South Africa has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player was informed that the winnings were confiscated because two free bonuses were used consecutively and she decided to close the complaint.

The player from California requested a withdrawal three weeks ago, but it remains unprocessed despite multiple interactions with customer service. We closed the complaint because the player stopped responding.

The player from Ohio is not able to withdraw his winnings. The casino won't approve withdrawal without a crypto deposit for verification. Additionally, despite advertising a check payout method, this option is not visible on the website. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States claimed a free bonus after their last deposit and won. However, the casino canceled the withdrawal stating the player redeemed two free bonuses consecutively, which the player disputes and believes there is an error in transaction history. The casino provided supporting evidence to back up their claims, so the player was happy for the complaint to be closed.

The player from the US claims his relative created an account in his name. The casino provided proof that there was another account registered using all of the same details as the player, and that this account had been used to claim multiple free bonuses. As the casino had acted in accordance with its terms and conditions regarding the use of multiple free bonuses in this case, the complaint was rejected.

The player from the US is experiencing difficulties withdrawing her winnings from the casino. There were multiple free chips used without deposit been made in the interim therefore the complaint has been rejected.

The player from the US was accused of activating multiple free chips consecutively. The casino confiscated her winnings. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After reviewing evidence from the casino it turned out to be an unjustified complaint.

The player from the US requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, the winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player complained about having multiple withdrawals delayed. Casino representative replied to complaint and informed the player about several payments issued, however, there were still a few more to come. There were no more updates since then.

The player signed up with Slot madness and received a $50 no deposit bonus. After completing wagering requirements, sending verification documents, and submitting a withdrawal request, the player received an email asking for their BTC wallet address. However, the withdrawal has still been denied, and as it turned out, they weren't able to withdraw in BTC at all. The player got stuck in circle of verification process, resubmitting necessary docs over and over again.

The player from the United States is struggling to verify. We contacted the casino and its representative pointed out that there've been some documents missing and offered to help with the verification process, but we haven't heard from the player since then. The complaint was rejected.

The player from Baden-Württemberg has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the US is experiencing difficulties withdrawing his winnings due to ongoing verification. We contacted Slot Madness, and the casino representative helped the player to figure out why the verification process was stuck. After submitting the required documents, the player got his account verified and finally received the winnings. The complaint got resolved.

The player from the United States is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States had requested a withdrawal five months ago. Unfortunately, it has not been received yet. The complaint was closed as resolved as the palyer received his winnings to his crypto wallet.

The player from Italy struggled to withdraw her winnings from a No-Deposit bonus due to a country restriction. The player was later allowed to finish the wagering requirement, therefore, the issue had been resolved, however, the complaint was rejected as the player played the refunded bonus amount down to zero.

This player requested a withdrawal and sent all the documents for verification but one, their credit card statement because they couldn't find the card. Later on, they found the credit card and resent all of the documents about five more times. After that, the casino accused the player of multiple account holdings but they never provided any evidence. No other update ever since then is available.

The player requested a withdrawal and sent the documents for their account verification to the casino about 10 times and still haven't received the money. No other information is available. The complaint remains unsolved.

The player had waited for withdrawal for more than 5 months and ever since then, they won 5 more times wasn't allowed to request another withdrawal because their 1st request was still pending. The casino was not responding to this complaint. This payment is with unknown status as we didn't hear any explanation from the casino.

The casino had been prolonging the verification process, after the ID they asked for the passport, after giving them the passport the player was still waiting for the payment for an extremely long time. Every time during the live chat, the player was asked to email his documents all over again but this time to different email addresses. No response came to an official complaint.

The player from Australia has been waiting for his withdrawals since February. The casino managed to look into the issue and the withdrawals started coming to the player. The complaint was closed as 'resolved' since the withdrawals seem to be working to the player's satisfaction.

The player from Australia had been waiting to have her withdrawal processed for almost a month before submitting the complaint. The issue was resolved. Three weeks later, the player informed us she had received her funds.

The player won A$10,000 on May 22nd, 2019. All documents and withdrawals have been accepted and approved by the casino, but she only received A$2,480 and is still waiting for the rest. The issue was successfully resolved.

The player from the United States had followed all the necessary steps to play through a bonus and cash out. However, her withdrawal of $120 had not been approved despite assurances from a casino representative. After the player raised a complaint, we had facilitated communication between her and the casino. The casino had requested additional documentation and confirmation of the player's Bitcoin address. The player had expressed concern about the safety of sharing her Bitcoin address and the history of her withdrawal requests being cancelled. We had assured her that her Bitcoin address would only be visible to us and the casino. Eventually, the player received her payment and expressed gratitude for our assistance. The issue had been successfully resolved.

The player from Germany had requested a withdrawal from the casino a month ago, but had not received the funds. The player had confirmed that he had met the sales requirements for a no deposit bonus and had deposited $10 in Bitcoin to verify the payment method. This had been his first time playing at this casino and he had not redeemed any bonuses before. The casino had responded that players from Germany were not allowed to cash out on free welcome chips but mentioned a recent Bitcoin transfer of $24. The situation had been reviewed by the casino's relevant department. The complaint had eventually been resolved successfully.

The player from Alaska has been waiting for his withdrawal for two weeks, and suspects the casino might refuse to pay. He is dealing with multiple withdrawals, and even though a couple are approved, he has not received any payment.

The player from Poland won $100 from a free chip but has been unable to contact the casino despite submitting all the required documents. The player confirmed the case was resolved, so we closed it accordingly.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

The player from Indiana had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We contacted the casino and found out that 2 of 3 withdrawal requests were already processed, and the third one was about to be approved by the casino. After several days, the player confirmed receiving their winnings in full amount, so we closed the complaint as resolved.

The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. The player's account had been verified, and the player confirmed receipt of the payment.

The player from United States has requested a withdrawal more than three weeks ago. It has been pending since. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint. The player contacted us once more, stating that the issue was not resolved, therefore we reopened this complaint to give it one more chance. The player got payed and the case is resolved.

The player from Alabama had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received at that time. The Complaints Team had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint. After two weeks, the player confirmed that he had received his payout of $50, which was the maximum payout for the no deposit bonus he had used. The issue had been resolved successfully and the complaint had been marked as 'resolved' by the Complaints Team.

The player from Texas has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States is having issues with login and withdrawal. After a deposit of $125, a software glitch prevented the player from accessing the game. Despite multiple password resets and emails to the support, the issue persists. Additionally, the casino has not processed a pending withdrawal of winnings worth $2500 despite numerous document submissions. The player later informed us that her winnings have been paid, so we closed the complaint as resolved.

The player from the United States had tried to make a withdrawal but was informed about missing documentation. Even though he provided all the requested documents, the casino kept asking for more information. The player had won the money without an active bonus. After the Complaints Team intervened, the Casino's Representative had confirmed that the player's account and bank transfer details were correct and that the withdrawal of $300 had been approved. However, the amount had included a non-cashable deposit bonus of $142, leaving the player with $158 to withdraw. This had been escalated for express disbursal. The player later confirmed receipt of the payment, and the complaint had been resolved.

The player from Kansas had requested two separate withdrawals from Slots Garden, totalling $2400. The casino had initially refused to pay her through Bitcoin, her preferred method because she hadn't deposited with Bitcoin. The casino had requested her bank details for a wire transfer, but later stated they couldn't send the money to her bank. The player had been unwilling to change her bank or open a second account to receive her winnings. After the intervention by us, the casino released the first portion of the withdrawal via Bitcoin and expedited the remaining payment. The player had confirmed receipt of her winnings and the issue had been successfully resolved.

The player from California had had an issue accessing her Slots Garden casino account via Inclave after accumulating about $1,400 in winnings. She had been unable to get in touch with Slots Garden or Inclave and had suspected foul play due to sudden device problems. We had to reject the complaint due to the player's lack of response to our messages and questions. However, the player later confirmed that the issue had been resolved.

The player from the United States had had issues withdrawing her $400 winnings from an online casino. Despite having submitted the required identification multiple times, her withdrawal had remained "in process" for over three weeks. The casino had clarified that the approved withdrawal amount was $130, accounting for a bonus and account confirmation deposit. Eventually, the player had received $116 of her winnings. The issue had been successfully resolved.

The player was facing issues with withdrawal. She had requested a payout of 880$ in Bitcoin, her payment method during the deposit. However, despite approval from the manager, the Bitcoin withdrawal was denied. It turned out it was a no-deposit bonus with a maximum cashout of $100 and a country restriction issue. Later, the complainant informed us that her issue was sorted out. The complaint is resolved.

The player from California has encountered problems with his withdrawal process despite verifying his account three times. He was promised a timeframe of 7 to 10 days which has extended, while communication with the casino remains the same. The issue of loyalty bonus limit was also raised. The complaint was resolved as the player's money got paid out.

The player from the United States had reported a delay in his withdrawal request since August 2nd. Despite having adhered to the casino's rules, his withdrawal request had remained unprocessed. He had confirmed that he was not a bonus abuser, as he had made numerous deposits and losses. The Complaints Team had asked for screenshots of his bonus and cashier histories for further investigation. Eventually, the player had confirmed that he received his payment from Slots Garden. We had closed the complaint as 'resolved', and had directed the player to open a separate complaint for another issue with Lucky Legends Casino.

The player from Virginia successfully beat the stipulated playthrough limit and requested a withdrawal. The casino requested a KYC process and a deposit of $10 in Bitcoin for address proof. While the player complied, their withdrawal request was later revoked due to casino's issues with CoinDraw. The player is unsettled about the additional waiting period stated by customer service and believes it's time for third-party intervention. We closed the complaint as resolved since the player confirmed receipt of the payment.

The player from the US requested four separate withdrawals using Bitcoin, but after two weeks, the requests were canceled and the money returned to their balance. Despite being assured that their issue would be resolved, the player hasn't received any specific support and the issue remains unresolved. The issue has been resolved successfully.

The player from South Africa had their withdrawals withheld and account blocked. The casino discontinued it's South African version, however they were able to process the withdrawal for the player and the complaint is resolved.

The player from South Africa was dissatisfied with the long withdrawal process and the casino’s support wasn’t helpful after inquiring about his withdrawal. The complaint was resolved. The player received his winnings nearly 3 months later, with unexpected fees deducted by one of the banks processing the payment.

William, a player from South Africa, won from a no deposit bonus and he is stuck on the verification process. He also expressed his dissatisfaction with the casino’s support and services. This case was successfully resolved.

The player from the US had reported multiple approved payouts via Bitcoin in one day. However, after she received one payment, she was notified that she couldn't use Bitcoin anymore and was required to opt for a wire transfer and submit additional documents. Despite her initial resistance to opening a new account for wire transfer, as she had been initially instructed to open a Bitcoin account, the issue was eventually resolved. The player confirmed that the matter had been taken care of, leading us to close the complaint as 'resolved'.

The player from Kansas had experienced issues with her withdrawal from Planet 7 Casino as the operator had refused payouts via BTC, wire transfer, and check. The only option proposed had been opening an account with two banks, both inconveniently located for the player. After the player had opened a bank account and informed the casino, she was told to wait for a month to get her winnings due to the absence of a bank statement. However, the casino then allowed her to withdraw her winnings via Bitcoin, which she had initially requested. The player had received her winnings and was waiting for a payout from the casino's sister company, Raging Bull Casino. The Complaints Team had marked the complaint as 'resolved'.

The player from California had reported that she had requested a withdrawal two weeks prior but had not received the payout despite it having been approved. She had claimed to have received various excuses from the casino and had been told to wait longer. The player's account had been verified, and she had fulfilled her wagering requirements. She had also reported having daily, unproductive conversations with the casino. After we invited the casino representative to the conversation, the casino confirmed that the payment had been processed. The player had confirmed receipt of her winnings, albeit with some confusion due to unfamiliar emails. We had marked the complaint as 'resolved'.

The player from Australia has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Australia is dissatisfied with the withdrawal process. He has been waiting for weeks for his withdrawal. The issue was successfully resolved, the player's winnings were eventually paid.

The player from United States requested a withdrawal and after more than 3 weeks of waiting for the payment, she decided to submit a complaint. The player received the payment approximately 5 weeks after the withdrawal request. The complaint is resolved.

The player from the United States asked for a second withdrawal at the casino, via Bitcoin. After 3 weeks she did not receive payment and created a complaint. After the casino representative was involved in resolving the complaint, the complaint was resolved. The player received payment after more than a month.

The player from United States requested a withdrawal, but the casino did not process his withdrawal for several weeks. After the casino representative was involved in resolving the complaint, the process moved on and the player received payment, approx. 2 months after the withdrawal was requested.

The player from US has been waiting for his withdrawal for 3 weeks. We rejected the complaint because the player didn't respond to our messages and questions. The player confirmed in his second complaint that he received the withdrawal.

The player from Italy had been waiting to receive his winnings for more than 7 weeks before he submitted the complaint. A few days later, the player confirmed he received his winnings. The complaint was closed as 'resolved'.

The player from United States has requested withdrawals six weeks ago. They have been pending since. The complaint was resolved after the player received his winnings. Although, the player found the long withdrawal process as a negative experience and not planing to continue playing in the casino.

The player from the United States had requested a withdrawal of $2500 at the beginning of January and had not received a response, nor the funds two weeks later. Despite having confirmed that she had passed KYC verification and had successfully withdrawn before, the casino did not process her request. After the player had raised a complaint, we had contacted the casino, and the casino representative had claimed that the delay was due to the need for confirmation of the player's bank wire details. The player had provided the necessary information, and the casino representative stated that the withdrawal had been processed. After some additional delays, the player confirmed that she had received her withdrawal. The issue had been resolved successfully.

The player from Minnesota had experienced a payout delay with two withdrawal requests. The casino's customer service had given a payout date, but had only stated that it would be updated in the next 48 hours. The player had confirmed that they had not made any successful withdrawals from the casino in the past, they had passed the KYC verification, and they had used bonuses for the winnings. The player was later able to receive the payouts, however, the casino had sent the funds to an old wallet address, not the updated one. We concluded that this likely happened due to the payment being in process for a long time, before the wallet details were updated. The issue was resolved then.

The player from Japan had encountered issues with withdrawing her funds from an online casino. Despite having submitted all necessary documents in July 2023, the casino had kept requesting the same documents. The player had several payouts pending from various casinos including Silver Oak Casino. After the Complaints Team got involved, the casino confirmed that the payment had been made in full via Bitcoin on January 16th. The player later confirmed that the issue had been resolved and the funds had reached her account. The Complaints Team had marked the complaint as 'resolved'.

The player from New Jersey has faced a delay with his withdrawal, requested over three weeks ago. Although he complied with max cash out regulations and KYC requirements, he hasn't received his payment. The complaint was resolved as the player got paid out.

The player from Florida has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. We contacted the casino, and it turned out the bank statements were missing to verify the player's payment method. The delay in communication between the player and the casino was also caused by the issues with email addresses, however, the casino representative finally informed us about reviewing the document. The player was asked to submit a new withdrawal request, and after some time they confirmed receiving the winnings, so we closed the complaint as resolved.

The player from Oklahoma has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. When we contacted a casino representative, it turned out some documents were missing and the communication with the player was complicated due to some outdated contact details. Finally, the withdrawal via wire trasnfer was processed by the casino. There were still a little delays caused by the 3rd party payment provider issues, but the player confirmed receiving her funds in the end. We closed the complaint as resolved.

The player from the US was informed that the loyalty bonus was credited falsely and the casino decided to withhold the accumulated winnings. The issue was successfully resolved. The casino aknowledged the mistake and the player got paid.

The player from United States requested a withdrawal and after 14 days of waiting for the payment, he decided to submit a complaint. The player received the payment 1 month after the withdrawal request. The complaint is resolved.

The player from California had reported that he had requested a withdrawal two months prior, which was approved, but he had not received his funds. The casino had ceased communication. He had reached out to our Complaints Team for assistance. After our team's intervention and communication with the casino, the player confirmed that he had received his payment from Raging Bull Slots Casino. Consequently, the issue had been marked as 'resolved' in our system.

The player from the US had faced an issue with verifying a virtual card required for her winnings withdrawal at Raging Bull Slots Casino. The Complaints Team had engaged with the casino and the player to better understand the issue. The casino had suggested the player to provide access to the digital wallet where the transaction of cards could be traced or alternatively screenshots with card numbers from the same wallet. Upon receiving this advice, the player had confirmed that her issue was resolved and requested for the complaint to be closed.

An Arizona player requested a withdrawal six weeks ago that was approved but not received. The VIP support and department claims to have been notified, and all documentation is reported to be accurate and submitted. The player requests assistance with the prolonged delay. The complaint was resolved as the player finally received his payout from the casino.

The player from Louisiana had requested a withdrawal from an online casino and had experienced delays and a lack of communication from the casino. Despite the casino eventually having approved the withdrawal after the player's complaint, the funds were not received immediately. Our team had reached out to the player for updates, but the player did not respond, which led us to initially reject the complaint. However, upon reopening the complaint at the player's request, it was confirmed that the funds had been received. The issue was subsequently marked as resolved.

The player from the US had been waiting for three weeks for her withdrawal to be approved, despite the casino's Terms and Conditions having promised a 7-10 day timeframe. This issue remained unresolved despite multiple escalations. The player had confirmed that her withdrawal was approved but she had not yet received her payout. After our team's intervention and communication with the casino's representative, the player finally received her withdrawal. The complaint was then marked as resolved.

The player from the United States had reported an issue of not having received her approved Bitcoin withdrawal even after a month. Despite her consistent follow-ups, the withdrawal had remained pending. After her complaint was lodged, the casino resolved the issue and sent the pending Bitcoin withdrawal. The player had confirmed the receipt of her withdrawal, and the complaint was subsequently marked as 'resolved' by us.

This player from Indiana had experienced a delayed withdrawal of $600 that had been made on November 25th after three $20 deposits. The player had not made any withdrawals from the casino before and had deposited and withdrawn in Bitcoin. After 20 business days of waiting and no approval of the withdrawal, the player had contacted us. We had engaged with the casino representative who confirmed all was in place for the payment to be released. The player later confirmed receipt of the withdrawal. The issue had been successfully resolved.

The player from Ohio had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had previously made successful withdrawals and all her documents had been verified. The casino had approved her withdrawal but the funds were not deposited. After a series of communications, the casino requested the player's Bitcoin address to process the payment. The player had expressed dissatisfaction over the delay, comparing it to faster services in other casinos. After an extension of the resolution period, the player confirmed that she had received her withdrawal. We had marked the complaint as 'resolved'.

The player from Kentucky had experienced technical difficulties while registering on the inclave platform, specifically when she was entering her birthdate. The player had been entering her birthdate in the month/day/year format instead of the required day/month/year format. After she changed the format, the player was able to successfully register her account. The Complaints Team has since marked the complaint as resolved.

The player from the United States had experienced issues with depositing because a card, not owned by the player, had been associated with their account. She had requested to remove the card to allow for continued play and withdrawal capabilities. After some back and forth with the casino's representative, it had been confirmed that the card had been used for a deposit. However, the player had insisted she did not own the card and nobody else had access to her account. Eventually, the casino had agreed to remove and block the card from the player's account as a courtesy, resolving the issue. The player had been satisfied with the outcome and expressed her gratitude.

The player from Texas made a withdrawal request three weeks ago. The casino has failed to respond via email and only communicates through chat with promises of an escalated case. However, it's been 20 days without further action. Finally, after the situation was reviewed from the casino's representative, the player received his winnings.

The player from the United States is facing issues with receiving his payout. Additionally, he is now unable to log in to the site. Despite our attempts to contact the casino, it didn't react to the complaint therefore the case was closed as unresolved. However, the player informed us the other day that the winnings had been received and the issue solved, therefore we changed the status of the complaint to the "solved" one.