The player from California won $350 using 120 free spins and attempted to cash out $96. However, the casino states the withdrawal will be denied because he has not made a deposit, despite being verified on the platform.
Slot Madness Casino - Player's withdrawal is delayed due to deposit issue.
Amount: $96
Slot Madness Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
5d 6h 18m 46s
Case summary
2 days ago
Public
Public
3 days ago
I had 120 free spins with that winning I won $350 played out of their bonus and my winning was $100. I try to cash out at 96. They said I had a deposit $10 light coin which I’m already verified through enclave Casino platform. He said it would be denied because I haven’t deposited there yet.
Public
Public
2 days ago
Dear phenomenologically40,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to emphasize that the vast majority of online casinos offering free bonuses would ask you for a verification deposit after you play with such a bonus especially if you have not deposited before.
- Could you please clarify if you have made any successful deposits before? If you have, when was the last time you deposited and which payment method did you use?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
phenomenologically40 has 5d 6h 18m 46s to reply
