Slot Madness Casino - Player's withdrawal is delayed due to deposit issue.

I had 120 free spins with that winning I won $350 played out of their bonus and my winning was $100. I try to cash out at 96. They said I had a deposit $10 light coin which I’m already verified through enclave Casino platform. He said it would be denied because I haven’t deposited there yet.

Dear phenomenologically40,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to emphasize that the vast majority of online casinos offering free bonuses would ask you for a verification deposit after you play with such a bonus especially if you have not deposited before.

• Could you please clarify if you have made any successful deposits before? If you have, when was the last time you deposited and which payment method did you use?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear phenomenologically40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.