The player from California had his withdrawal request of $77 via Bitcoin pending at Slootz.io for over a month. The player insisted he had not violated any terms and had a verified account. Despite our efforts to communicate with Slootz Casino, we received no response. Consequently, we had marked the complaint as 'unresolved'.
Slootz Casino - Player's withdrawal is delayed at Slootz.io.
Black points: 20
Amount: $77
Slootz Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.6
Slootz Casino has a Safety Index of 1.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
11 months ago
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1 year ago
Slootz.io has not paid me out ($77USD). I issued a bitcoin withdrawal request on 11/04/2023. I would like Slootz.io to process my withdrawal as I have not violated any of the terms and I have a verified account.
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1 year ago
Hello tableplay,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slootz Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Hi Nick, my Slootz account was verified on October 18th, 2023. I accumulated my winnings with a deposit bonus. I last spoke to Slootz on December 3rd,2023 requesting that my withdrawal be processed.
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1 year ago
Thank you tableplay for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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1 year ago
Dear tableplay,
My name is Mirka, and I will be helping you solve this case. Now I would like to invite Slootz Casino representative to join this conversation.
Dear Slootz Casino,
Could you please provide more information about this case?
Thank you in advance,
Mirka
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1 year ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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11 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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11 months ago
Dear tableplay,
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. The casino supposedly operates under a Curacao licence but we're unable to verify which. If you'd like I can provide you with the contact to all 4 of them.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Mirka,
Casino.Guru
