Slootz Casino - Player's withdrawal is delayed.

I deposited money, won up to 1000euro, made a withdrawal, it's been 2 days, my account is pending, you verified, sent them an email but no reply, so I think they don't pay out when the rest of you have had problem

Hello poikis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slootz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

HI I was verified approved after 2 hours when I sent in the documents. I got a reply by email. when I asked about my withdrawal. this is how they answered.

Thank you for your understanding as we address the backlog of payments. Rest assured, we're dedicated to resolving this issue and ensuring your payment is processed without further delay.

Best regards

Slootz

Hello poikis,

As the recommended time frame still hasn't pass, the complaint timer will be set on you. Please let us know once it would take longer to process the payment than 14 days.

Dear poikis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.