Slootz Casino - Player's winnings are capped and the withdrawal is delayed.

I deposited 30€ and received a 250% bonus. I won 700€ and attempted to withdraw my winnings. The casino stated that winnings can only be a maximum of 10x, they altered my winnings to 300 euros and instructed me to try withdrawing now. I still have not received my money. Slootz is a complete scam, do not play there.

Dear Pakar84,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slootz Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you completed account verification in the casino?
• Could you please advise when have you requested the withdrawal of your winnings?
• Does the transaction appear as 'pending' in your casino account?
• Do you dispute the legitimacy of the casino reducing your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Pakar84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

In the end I got 300€, but still I didn't get all the winnings.

I am glad you received your winnings.

According to the bonus rules found on the website: https://slootz.io/info/bonusterms

The maximum amount of winnings achievable from deposit bonuses and Cashback is set at 10 times the deposited amount or Cashback Amount.

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play. 

Please let me know if there is any information I overlooked, otherwise, I'll close the complaint.

Dear Pakar84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.