The player from Alberta had been attempting to withdraw his winnings since December 26th, but the casino continually redirected him to their finance department without resolving the issue. His account was fully verified and he had previously made a successful withdrawal. The winnings in question were accumulated from a match deposit with a wager. Despite our efforts to invite the casino to respond, they did not cooperate. Consequently, we marked the complaint as 'unresolved', which negatively affected the casino's rating. Unfortunately, the casino was unlicensed, limiting further action.