Slootz Casino - Account closure request ignored by casino.

Guten Tag

ich versuche mein Konto bei Slootz Casino seit 1 Woche zu schließen

wegen Spielsucht

Casino geht auf E-Mails nicht ein

unf Konto wurde noch immer nicht geschlossen

bitte um Hilfe

Dear Landgraf1994,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for a self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Guten Tag

konto noch immer nicht geschlossen

Hi Landgraf1994,

• Could you kindly provide the original emails that you sent to the casino rather than screenshots of your email inbox?

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Slootz Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@slootz.io (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. If there is any option for an alternative contact such as live chat or WhatsApp, please try that too and save screenshots of the relevant communication.

Thank you in advance.

Guten Tag

mein Konto wurde soeben geschlossen

vielen dank für ihre mithilfe

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Landgraf1994, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru