Dear Summer18,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SkyHills Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please clarify whether the 50€ was cashed out or not?
- Have you made previous or subsequent deposits in the casino?
- Have you completed account verification?
- Did the casino clarify which rules were broken or followed in this situation?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear Summer18,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SkyHills Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please clarify whether the 50€ was cashed out or not?
- Have you made previous or subsequent deposits in the casino?
- Have you completed account verification?
- Did the casino clarify which rules were broken or followed in this situation?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Edited by a Casino Guru admin