HomeComplaintsSky247 Casino - Player's withdrawal has been delayed.

Sky247 Casino - Player's withdrawal has been delayed.

Amount: 150,000 INR

Sky247 Casino
Safety Index:Low
Submitted: 04 Sep 2024 | Case closed : 25 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from India faced a delay of 5 days in receiving a withdrawal due to alleged bank server issues, with the casino providing no exact timeframe for resolution. The player expressed concerns regarding the process. The Complaints Team acknowledged the player's issue but noted the importance of patience during the withdrawal process, which could take several days or weeks. After failing to receive a response from the player, the complaint was rejected.

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2 months ago

The are not giving my withdrawal since last 5 days and just giving excuses that there is bank server issue you have to wait and cant give exact time and nothing can’t be done from there end they told me first to wait for 3 working days now once it has passed they again telling same thing that this is bank issue they can’t do anything it is a fraud website they have duped many people i have read many people reviews on internet please help me

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2 months ago

Dear vishuvashist,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

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2 months ago

Ok

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2 months ago

Dear vishuvashist,

Have you received your payout yet?

Please let me know.

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2 months ago

Dear vishuvashist,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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