The player from United Kingdom has opened an account providing false data as he wasn’t allowed to gamble.
Sky Casino - Player has provided incorrect data.
Black points: 19
Amount: £600
Sky Casino
Safety Index:Very highSafety Index
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9.8
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Unresolved
Our verdict
No reaction, good regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Hi I set an account up in my partners name as I'm not allowed to gamble. I had her approval and it allowed me to set the account up and allowed me to deposit £600 on my bank card a different name to the account holder and in doing so after the last deposit the account has been blocked and she has tried to contact them by email by phone and Facebook messages and all they keep saying is we have failed security. Is they any chance I will get my funds back as they won't respond to us
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3 years ago
Dear John,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify why you are not allowed to gamble? Do I understand correctly that your partner gave you a permission to open an account using her credentials, but the depositing payment method was registered under your name?
Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Hi
I'm not allowed to gamble I'm on gamcare for 5 years. Yeah my partner allowed me to set account up with her name and I didn't use her bank details I put my own in which it allowed me to and I think they stopped the account with £50off funds left and can't get any response from them
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3 years ago
Thank you very much, johnboy17289, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello John.
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
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3 years ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
The casino can reopen this complaint anytime.
Dear John.
I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.
Best regards, Jozef
Casino.Guru
