The player's requesting a refund as he claims that the games are rigged. The complaint was closed as the player stopped responding.
Sisal Casino - The player's requesting a refund.
Amount: €5,000
Sisal Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Sisal Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
The game is all programmed, the shuffled cards are programmed, the deler is always favorite. I requested verification at the sisal casino, but after 2 months they don't answer me, they know the game so they know what happens in reality. I ask for damages from this casino and I want them to pay me back all the money spent on the product.
Automatic translation:
Public
Public
2 years ago
Dear giuseppefacente6,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
