The player from Spain is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Good morning, I requested a refund for an amount of 3000 on September 15, which was accepted today, September 23, I still do not have it in my account, they have told me that I have to wait
Dear Marta2202,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
If you don’t receive your winnings by then, we will intervene. Thank you for understanding.
Best regards,
Kristína