Sisal Casino - Player's deposit has been deducted incorrectly.

I have always had a good time with SISAL he always went in the weekend to have fun. But I had a surprise disappointment I did two top ups this weekend and they took me 3 of the card, one that I don't recognize, I asked for help and I didn't get it, I send it the photos. I am really concerned with my privacy and disappointed that I always enjoyed myself on this site. As you can see on the photo, this one of 18:12 I have not done

Dear Taihalvim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It seems that the first and the third transaction have the same transaction number. To me, this looks like the issue is on the payment provider's side, therefore I would definitely recommend that you contact your bank as soon as possible. They need to investigate the third transaction, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Thanks Kristina . It's okay now🙌🏻

Thank you for your reply, Taihalvim. Do I understand correctly that the deposit has been returned to your bank account?

Yes

Yes, thank you

Awesome news, Taihalvim! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.