The player from Italy tried to activate the bonus, but it hasn't been credited. Unfortunately, the player lost the deposit that was supposed to activate the bonus and closed their account, therefore we were forced to reject this complaint.
Sisal Casino - Player's bonus hasn't been credited.
Amount: €30
Sisal Casino
Safety Index:Above averageSafety Index
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7.9
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Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I made a top-up taking advantage of the JANUARY22-100 promotion in which I should have a bonus of 100% of what was loaded but I have not received anything. I contacted the service and they replied that I did not enter the code while charging.
They are dishonest !!!
Automatic translation:
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2 years ago
Dear Napoleone71,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If possible, could you please send me the link to the bonus you tried to activate? I would like to check the Bonus T&Cs. Could you please clarify whether or not you entered the code when depositing?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Thank you for your email, Napoleone71. Could you please also forward me the communication between you and the casino? Would you be so kind as to advise whether your deposit remained untouched?
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2 years ago
Thank you for further details, Napoleone71. Unfortunately, since you have lost the deposit that was supposed to activate the offer and because you closed your account, there is not much more we could do for you in this matter. Please, let me know if there is anything else I could help you with, but I am afraid I will be forced to close this complaint. Thank you for understanding.
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2 years ago
Dear Napoleone71,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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2 years ago
Translation
Thank you very much for your availability, as already written I closed the account of the dishonest casino as they only made fun of me, so I think there is little to do.
Thanks again, good work.
Automatic translation:
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2 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
