Simsinos Casino - Player’s deposit has not been credited.

I put a deposit on simsinos for $20 and wanted to claim the welcome bonus aswell but I didn't get to get that far I am still waiting for my deposit to go on I've spoken to the casino site numerous of times and most of the time I didn't get to finish our conversation or it takes. A long time to get ahold of them to see why my deposit hasn't been put on ... when it has came out of my account therefore I can show to u and them its been taken out on the 17th of July I've given them more then enough time when the first time I deposit it and they told me I had to wait 72 hrs down the bottom of the page u can see where it's been taken out on the 17th of July

Dear flipbowyer47,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take up to one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

• Could you please share a screenshot of what your deposit looks like in your deposit history in your player's account?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your email.

• Can you access your casino account and share what the transaction looks like in your deposit history with the status visible?

Dear flipbowyer47,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sent th3 provide screen shot information to Ur email inbox as I have been having trouble trying to log in On here I'll try again

Thanks for your reply.

Since the transactions aren't pending on the casino's side, I would recommend you contact your bank and inquire about the transaction. With the evidence you provided, we can't penalize the casino, if it seems the transaction was rejected on the casino's side.

Please let me know if there is any additional information I might have overlooked, otherwise I'll close the complaint.

Dear flipbowyer47,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.