Hello Wochik,
I'm Michal, and I've taken charge of your complaint. After reviewing your case, I must mention that due to the recent lack of cooperation from the casino in resolving complaints on our forum, the prospects of a favorable resolution to your complaint seem uncertain. Anyway, I will still try to contact the casino to see if we can help.
We would like to invite Simsino Casino to join the conversation.
Dear Simsino Casino,
We kindly request details regarding the reasons behind the delay in reviewing the player's account. Could you also inform us about the estimated completion time for the review process so that the player can resume using their account without any issues?
Hello Wochik,
I'm Michal, and I've taken charge of your complaint. After reviewing your case, I must mention that due to the recent lack of cooperation from the casino in resolving complaints on our forum, the prospects of a favorable resolution to your complaint seem uncertain. Anyway, I will still try to contact the casino to see if we can help.
We would like to invite Simsino Casino to join the conversation.
Dear Simsino Casino,
We kindly request details regarding the reasons behind the delay in reviewing the player's account. Could you also inform us about the estimated completion time for the review process so that the player can resume using their account without any issues?