Simba Slots Casino - Player’s balance has been adjusted.

I put £10 on my account as a welcome bonus and i got 50 free spins, i read all t&cs prior to accepting this, it stated this was a 65x wagering and it stated "whenever the wagering requirements are met" you can then withdraw.. this didnt state any time scale or nothing so i started playing. Got my account upto £100 so i decided to then go into cashier to check how much wagering i had left but i couldnt as a message popped up stating "my account is being verified" so this would not let me check or anything.. so i emailed the company asking whats happening as i need to check wagering. So i kept playing and got my account balance up more so i checked back onto cashier for it to stilll say this isnt done yet so i sent them multiple emails and tryed live chatting them and still havent got nothing back. So i kept playing and i got my account upto £300 so i was happy so tryed checking wagering again so i could withdraw but still nothing, so i left it a little and last night i checked it still nothing then 10 minutes later i signed back in to see my balance has dropped to £10, my money has all gone and still no messages back from the company but yet now all of a sudden my account has been verified and is now allowing me to withdraw! Which is strange! So i checked transanctions and it stated i would of done the wagering etc but it states "admin adjustment -£312" "admin transfer +£10" so are they joking me? Admin have been on my account and took my £312 and put £10 back onto my account! I have all the screenshots of this and the terms etc but stilll nothing from the company! So upset as this was the money i was going to try and take my kids away with! So dissapointed and upset! Please can someone help me get my money what i wagered and won!

Dear Stephanie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino why your winnings have been cancelled? Could you please advise if you have redeemed any promotional offers from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Stephanie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.