HomeComplaintsSilverplay Casino - The player's requesting a refund.

Silverplay Casino - The player's requesting a refund.

Amount: €8,500

Silverplay Casino
Safety Index:Low
Submitted: 15 Apr 2022 | Case closed : 10 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's requesting a refund as he claims that his under aged son is using his money to play. The complaint was rejected as the player stopped responding.

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2 years ago
Translation

My son (13 years old) has an account at this online casino and plays with so much money in everything from my bank account. Probably this casino doesn't have a filter to know if the player is really over 18. Please help, is it possible for me to get the payments back?

Automatic translation:
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2 years ago

Hello adamjacobalexander,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silverplay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how is it possible that your son can use your bank account details to deposit, why did you let him do it? Under who's details is the account created? Is the account verified? Can you please forward a screenshot of the registered account's details to nikolas.b@casino.guru?


Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

It was under my account, I had registered with them as a player and made a payment on 4/9/22. The game deposits and withdrawals is always shown under credit card. Since then I haven't played anything and I've waited for my payouts. Until a few days later, I had a call from my other bank/other akun that there were "suspicious activities" with my akun. I found out that for a few days, my son was playing from my ipad with many online casinos, one of them is silverplay and the biggest sum. The deposits were all €8500, the withdrawal was almost €18,000. I had linked all my gadgets at home with all my details also for banks and emails. All passwords are automatically cancelled. I thought a 13 year old kid wouldn't know that much but it's not like that with kids these days. I had contacted my bank directly, but they can't do much because everything is done only if we contact the provider (silverplay) and explain the whole situation. I just want to know why silverplay don't ask something for such activity. As adults, we know "responsible gambling", but up to 8500€ at once is not normal. And yet if silverplay asks for verification on the day it happens when my son plays, maybe I can still save many thousands of euros.

Silverplay so far replied that my case is initially "under investigation". Now my akun are locked at that. I can't see what's inside anymore. Hopefully this is a lesson for all of us, everything is possible with iCloud, be careful with storing your data in your gadget. Kids these days can find out anything. Online gaming should be a bit strict.

Automatic translation:
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2 years ago

Hello adamjacobalexander,

I understand your concerns regarding the safe gambling. Do I understand it correctly that the withdrawn amount is higher than the deposited one? Do you have some kind of evidence which would prove that it was not you who played?

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2 years ago

Dear adamjacobalexander,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

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2 years ago

The complaint will be now rejected for the above mentioned reason.

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