The player's requesting a refund as he claims that his under aged son is using his money to play. The complaint was rejected as the player stopped responding.
Silverplay Casino - The player's requesting a refund.
Amount: €8,500
Silverplay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Silverplay Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
My son (13 years old) has an account at this online casino and plays with so much money in everything from my bank account. Probably this casino doesn't have a filter to know if the player is really over 18. Please help, is it possible for me to get the payments back?
Automatic translation:
Public
Public
2 years ago
Hello adamjacobalexander,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silverplay Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise how is it possible that your son can use your bank account details to deposit, why did you let him do it? Under who's details is the account created? Is the account verified? Can you please forward a screenshot of the registered account's details to nikolas.b@casino.guru?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
It was under my account, I had registered with them as a player and made a payment on 4/9/22. The game deposits and withdrawals is always shown under credit card. Since then I haven't played anything and I've waited for my payouts. Until a few days later, I had a call from my other bank/other akun that there were "suspicious activities" with my akun. I found out that for a few days, my son was playing from my ipad with many online casinos, one of them is silverplay and the biggest sum. The deposits were all €8500, the withdrawal was almost €18,000. I had linked all my gadgets at home with all my details also for banks and emails. All passwords are automatically cancelled. I thought a 13 year old kid wouldn't know that much but it's not like that with kids these days. I had contacted my bank directly, but they can't do much because everything is done only if we contact the provider (silverplay) and explain the whole situation. I just want to know why silverplay don't ask something for such activity. As adults, we know "responsible gambling", but up to 8500€ at once is not normal. And yet if silverplay asks for verification on the day it happens when my son plays, maybe I can still save many thousands of euros.
Silverplay so far replied that my case is initially "under investigation". Now my akun are locked at that. I can't see what's inside anymore. Hopefully this is a lesson for all of us, everything is possible with iCloud, be careful with storing your data in your gadget. Kids these days can find out anything. Online gaming should be a bit strict.
Automatic translation:
Public
Public
2 years ago
Hello adamjacobalexander,
I understand your concerns regarding the safe gambling. Do I understand it correctly that the withdrawn amount is higher than the deposited one? Do you have some kind of evidence which would prove that it was not you who played?
