The player seems to have difficulties getting her payment history. The issue was successfully resolved.
Silverplay Casino - The player's request is ignored by the casino.
Amount: ??
Silverplay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Silverplay Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I have the following problem with Silverplay Casino:
I have now asked for a transaction list several times and simply do not receive it.
I asked for the first time on 02/14/2022, then on 03/12/2022, again on 03/24/2022, also on 03/29/2022 and on 03/30/2022. I'm always comforted. I asked for the transaction log several times afterwards via live chat, but was told over and over again that I'd get it soon. can you please help
Automatic translation:
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2 years ago
Hello LouAnn123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silverplay Casino. Please allow me to ask you a few more question before we would move forward.
Why are you requesting the log from the casino? Aren't you able to just simply check the deposit and the withdrawal history of your account? When was the first time you asked for it?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
I asked for the first time on February 14, 2022, as written above.
I am self-excluded at this casino and therefore have no access to the data.
I have had to request self-exclusion multiple times, so I would like to review my deposits/withdrawals at the time in question.
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2 years ago
Hello LouAnn123,
Could you please specify when was the first time you requested for it and if you have any proof of it?
If you do please forward anything relevant to this complaint to nikolas.b@casino.guru.
Regards,
Nick
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2 years ago
Hello LouAnn123 and thank you for the e-mails. I will now forward your complaint to my colleague Peter who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hi LouAnn123,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Silverplay Casino to the conversation to participate in the resolution of this complaint.
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2 years ago
Translation
The case can be closed, I received the transaction list. Thanks
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2 years ago
Thank you LouAnn123 for the update.
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
