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I have the following problem with Silverplay Casino:

I have now asked for a transaction list several times and simply do not receive it.

I asked for the first time on 02/14/2022, then on 03/12/2022, again on 03/24/2022, also on 03/29/2022 and on 03/30/2022. I'm always comforted. I asked for the transaction log several times afterwards via live chat, but was told over and over again that I'd get it soon. can you please help

Ich habe folgendes Problem mit dem Silverplay Casino:

Ich habe nun mehrfach um eine Transaktionsliste gebeten und erhalte diese einfach nicht.

Erstmals angefragt habe ich am 14.02.2022,dann am 12.03.2022, am 24.03.2022 erneut, ebenso am 29.03.2022 und am 30.03.2022. Ich werde immer nur vertröstet. Ich habe danach noch mehrere Male per Live Chat nach dem Transaktionsprotokoll gefragt, aber kriege immer und immer wieder nur gesagt, dass ich es bald erhalte. Könnt ihr bitte helfen?

Hello LouAnn123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silverplay Casino. Please allow me to ask you a few more question before we would move forward.

Why are you requesting the log from the casino? Aren't you able to just simply check the deposit and the withdrawal history of your account? When was the first time you asked for it?

Looking forward to your answer.

Regards,

Nick

I asked for the first time on February 14, 2022, as written above.

I am self-excluded at this casino and therefore have no access to the data.

I have had to request self-exclusion multiple times, so I would like to review my deposits/withdrawals at the time in question.

Erstmals gefragt habe ich am 14.02.2022, wie oben geschrieben.

Ich bin in diesem Casino selbst ausgeschlossen und have daher keinen Zugriff auf die Daten.

Ich musste mehrfach um Selbstausschluss bitten, daher möchte ich meine Ein-/Auszahlungen in dem fraglichen Zeitpunkt überprüfen.

Hello LouAnn123,

Could you please specify when was the first time you requested for it and if you have any proof of it?

If you do please forward anything relevant to this complaint to nikolas.b@casino.guru.

Regards,

Nick

Hello LouAnn123 and thank you for the e-mails. I will now forward your complaint to my colleague Peter who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi LouAnn123,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Silverplay Casino to the conversation to participate in the resolution of this complaint.

The case can be closed, I received the transaction list. Thanks

Der Fall kann geschlossen werden, ich habe die Transaktionsliste erhalten. Danke

Thank you LouAnn123 for the update.

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter